It just baffles me that people think that:
(1.) if they use foul language and yelling that they will get what they want and
(2.) that it is OK to act that way.
I was taught that no job pays me enough to sit and listen to someone cussing at me. I will hang up on someone if they cuss at me, and I have! If you show respect to the people you are in contact with, they are more likely to respect you and try their best to help you out.
Sorry....JUST HAD TO VENT!